PHOENIX–(BUSINESS WIRE)–Syntellect Inc., a leading provider of Customer Interaction Management solutions, announced today that it is expanding its operations into India, which is fast becoming one of the largest operators of contact centers globally. Syntellect’s newest office, located in Chennai, will initially support Syntellect’s partners in delivering a full range of product offerings for the contact center environment.
“As we increase our global presence and expand operations, establishing an office in India will facilitate new business opportunities and enhance our ability to support our growing client base as well as our partners,†states Steve Dodenhoff, President of Syntellect.
Under the leadership of industry expert Saravana Kumar, Syntellect’s India office will establish a deployment and support center and focus exclusively on delivering the industry’s most comprehensive suite of customer interaction management products through its channel partners.
“The addition of Mr. Kumar will provide a local decision maker with the ability to quickly respond to the needs of this dynamic region,†says Randy Weeter, Vice President of Channel Development for Syntellect. “Mr. Kumar is a strong addition to our team, and we have high expectations of him to successfully establish Syntellect as the Customer Interaction Management solution of choice in India.â€Â
Mr. Kumar has a broad, multi-industry background in technical operations as well as voice and data communications in the contact center industry. His expertise will help expand Syntellect’s footprint in the contact center sector. Mr. Kumar brings more than ten years of leadership to the management of Syntellect’s channel operations through a proven track record of developing strategic account management, high transaction volume, service quality, and reliability assurance.
About Syntellect
At Syntellect we help our customers create, maintain, and continuously improve superior end-to-end service for their customers–personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers. With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries.
Syntellect is headquartered in Phoenix, Arizona, and has additional offices in North America, the United Kingdom, and India.
